Shop Terms and Conditions:

Refund Policy
We do not accept returns of a product if you:

  • changed your mind and no longer want the product
  • ordered the wrong product
  • found the product cheaper elsewhere
  • found a better product elsewhere
  • were aware of the relevant fault before buying the product – for example, if the fault was written on the product’s tag, or for online purchases, indicated in any photos or descriptions of the item online
  • damaged the product by misusing it – for example, if they dropped a mobile phone in the water
  • used the product for a long time and the problem is as a result of usual wear and tear.

We will provide a refund or exchange of an item that has a major problem. This is when:

  • there is a problem that would have stopped someone from buying the item if they had known about it
  • it is unsafe
  • it is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is unable to be repaired, we will provide a refund or replacement. Please keep your proof of purchase – e.g. your receipt.

Buyer agreement
Products available on this site are for professional use by certified or students in training. Products on this site are not for self use unless otherwise specified. By purchasing from this site customers acknowledge they fit into the criteria stated above & agree to all terms stated on the Lash Vision website.
Product changes

We may make changes to the products described and to other content listed at any time without notice.

We make every effort to ensure that product descriptions on our store are accurate. However some inaccuracies or typo errors  may occur and misinterpretations can happen. We reserve the right to correct such inaccuracies or typo errors as they are identified.

Please note colours of the actual product may vary slightly due to screen monitors.


Shipping is free for all orders over $200 with FREE shipping available to ALL Lash Vision students for orders over $30. Simply email us or PM us on Facebook for your coupon code if you are a student. For free shipping, please ensure at check out you select free shipping (if you select express shipping, you will be charged at the rate displayed).

We offer same business day express shipping for ALL orders received before 2pm! There may be circumstances that arise where we are unable to ship on the same day, if this is the case it will then be shipped out the next business day.


Training Terms and Conditions:

By enrolling and paying for the selected course, below terms and conditions are applicable:

By enrolling and paying for the selected course, below terms and conditions are applicable:

1. Any material from the course is subject to copyright and cannot be replicated.

2. By enrolling into the selected course you are entering into an agreement to proceed with payment, by full payment or direct debit instalment plan.

3. Please choose carefully as courses are non-refundable due to the immediate distribution of kits and online log in details. Cancellation of your in-person dates within 14 days of your course date will incur a full loss of your payment. Cancellation due to illness must notify us 48 hours prior or a change of training date will not be applicable. No refund be given for no-shows.

4. Online training with out a kit has a no refund policy once student has logged in.

5. Lash Vision reserves the right to cancel any course at any time in the rare case this may need to occur. The option to change your course date will be offered in this situation.

6. It is the students responsibility to adhere to their countries or states rules and regulations on performing Eyelash Services on clients

7. Cyanoacrylate based adhesives may require a chemical licence depending on the country of residence. This is not applicable in Australia.

8. Students are not to pass log-in details or any online or manual information to anyone other than the student registered with Lash Vision.

9. Students are not able to transfer the course to another person.

10. Misuse will result in cancelling the students log in with no refund.

11. Lash Vision courses are delivered by trainers with their Training and Assessment certificate or under the guidance of a trainer with these qualifications. All trainers are insured correctly.

12. Lash Vision courses are not nationally recognised training. In Australia there is no stand alone Eyelash Extensions Course. Australia has a recognised Unit of Competency within a Beauty Package.

13. Organising models is the responsibility of the students training, however Lash Vision can help provide these with 7 days notice.